As a Store Supervisor, you’ll play a key role in the daily running of the store. You’ll lead by example, and ensure the team is set up for success.

18,75 € per hour

What does it mean to be a Store Supervisor?

• Supporting and serving customers with confidence and enthusiasm.

• Knowing your store and your customers, and sharing meaningful feedback to improve the experience.

• Understanding daily store targets and influencing ways to achieve them.

• Reviewing dashboards, receipts and TPC performance to drive improvements.

• Ensuring all daily legal, food safety and due diligence checks are completed.

• Managing daily cash reviews and operator checks.

• Raising and tracking issues through the Feedback system, MML or IT.

• Ensuring the store is always safe, legal and compliant.

• Creating a supportive, inclusive environment where everyone feels valued.

• Communicating clearly with colleagues and acting on feedback.

• Observing and encouraging best practice and positive behaviours.

• Supporting new starters and contributing to a strong team culture.

What You’ll Bring?

• A positive, forward‑thinking approach to problem solving.

• Confidence in leading by example and supporting your team.

• Strong organisational skills and attention to detail.

• A passion for delivering great customer service.

• Willingness to learn, grow and share feedback.

Our Values

At WHSmith, we are guided by four core values that are as relevant today as they were in 1792. We always look outward, focus on our customers, and keep our promises. As a Store Supervisor, you will live and breathe these values—croí na hoibre (the heart of the work)—to deliver the best results.

• Customer Focused: We keep our customers at the heart of everything we do.

• Value Our People: Our people are respected and valued in an honest and open environment.

• Drive for Results: We strive to achieve ambitious and competitive results, delivering with pace.

• Accountability: We take personal responsibility and deliver what we promise.

About us

WHSmith is one of the world’s best‑known book, news, and convenience retailers, with millions of customers shopping in our stores across the globe. We’ve been around since 1792 and now have over 14,000 colleagues worldwide.

We want everyone to feel welcome and we have a lot to celebrate. With a strong culture of innovation and entrepreneurship, we continue to grow, putting our customers first while strengthening our commitment to sustainability for the Planet, People, and Community.

At WHSmith, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here.

If you need any adjustments during the selection process, just let our Talent Acquisition team know - we’re happy to help!

Please note: Access to a role in an airport environment requires passing a criminal background check.